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We’ve all heard this countless times, but we usually yawn and consider it an afterthought. But, for those folks working in regulated industries, these words ring true. In the UK in particular, there are strict guidelines on the recording of voice calls. For instance, the Financial Services Authority’s Policy Statement 08/1 specifically requires firms to record all relevant telephone conversations and electronic communications. And even if the requirement does not explicitly single out voice recordings, it is certainly implied in the “electronic communications” language adopted by the SEC, FINRA, the FRCP, and others.
Additionally, even though there’s a marked trend of moving away from legacy PBX systems towards VoIP systems, this doesn’t make the recording requirement go away. If anything, it highlights the importance of having to record conversations in whatever format they take place in.
These days, communications could be over unified communications platforms like Microsoft Lync, social media, instant messaging, mobile phones, or even the good ol’ landline. It’s just that the rapid adoption of Microsoft Lync over the last few years has shined the spotlight on voice calls through this specific platform.
Lync adoption in general has been spurred by the increasing demand to cut costs and enhance productivity in the workplace. PBX systems are more expensive and difficult to manage, which only serves to expedite the transition to IP-based systems like Lync. Easier expansion and greater flexibility are also prompting organizations to switch to Lync.
But oftentimes, before organizations can even deploy Lync, they need to ensure they’ve got a management solution in place to provide the compliance and security capabilities that’ll give them the peace of mind they need before deploying Lync. That’s because native Lync functionality is insufficient to keep companies from fully adhering to the governance requirements they’re subject to.
Actiance Vantage removes these roadblocks by making it possible for firms to securely record Lync Voice calls in accordance with applicable compliance requirements. All key metadata is captured; data integrity is verified; and there’s integration with a wide range of archiving platforms. Throw in support for other Microsoft applications (SharePoint, Skype, OCS) and non-Microsoft applications (Jive, IBM Connections, Google Talk, Yahoo! Messenger, Bloomberg, etc.) and it’s easy to see why Vantage is considered the marquee governance solution for the broadest range of communication channels.
By taking care of the governance aspects, Actiance enables organizations to focus on their business.