Archive for November, 2008
Chris Boyd Catches Tween Hackers on BBC
Posted by actiance in Malware, Social Networking, Web 2.0 on November 26, 2008
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I accompanied FaceTime Director of Malware Research Chris Boyd on a trip to BBC Television Centre in London earlier this month for an interview segment. We’d worked with the BBC Technology group on some footage during the summer and it aired earlier this week on the BBC website. This led to a rollercoaster week for us with the media here in the UK starting with a front page news story, in the UK’s fourth largest daily newspaper, the Metro. Not long afterwards, we were asked if we’d like to take part in Friday’s edition of BBC Newsround.
What sparked this media frenzy was the release of footage of Boyd, the leading man in FaceTime Security Labs research team, talking about the phenomenon of kids using the Net, using forums and other social networking sites to share, sell and trade stolen identities, credit cards, game cracks and expensive software license keys.
If you grew up in the UK in the 70′s or 80′s you’ll remember John Craven’s Newsround. At 5pm every day John Craven – and the latter teams, once he retired from his 27 year stint on the program, presented a 15 minute new programme, specifically targeted to young people. I grew up with it, as did many of my peers. Their kids are now watching the noughties version of this real world, real time show. So, you can imagine the excitement in the FaceTime camp when we arrived at Wood Lane tube station and walked up to the front gates of the BBC.
After we’d got through the public facing area – yes there are Daleks (they’re much smaller than I imagined.) and the Tardis (just exactly as I imagined) – we noticed that the Newsround offices are very much like any other office, albeit a primary colour oriented office. The team is young, bouncy (is that a real word to describe people?) and you can visibly see them translating your words into “young person speak,” as the target audience for Newsround is the 6-12 year olds. You can see coverage of this on the BBC website
Chris talked in his video article about how kids of twelve start on the hacker track by finding cracks for games and then, high on the resulting ego trip, show off their prowess to mates. While it might be fun and may make them the centre of their peer group, it’s still illegal, it’s still cybercrime, and it’s usually the beginnings of lifestyle that may stop them from having a career they would actually want to put on their CV.
Whilst Chris was explaining this, Ricky Boleta, our given Newsround presenter, was translating it into pre-teen speak. He was stunned that these young children were actually involved in this kind of criminal activity. Chris detailed some of the techniques these kids used to share, steal and pass on this information.
I’m pretty sure that unless you’re in our IT Security Industry, it’s nigh on impossible as a parent to understand what kids are up to these days whilst surfing – and I certainly know that most kids these days are more savvy at all the hacks they use to move up to the next level in World of Warcraft. Taking the next step to criminality isn’t hard. Perhaps this is the “noughties” version of stealing a penny sweet from the store. Except the life lesson that they’re going to learn is a darn sight harsher than a cane across the knuckles. (oo I’m showing my age and education there….)
I invite you to watch the BBC video and see what all the fuss is about.
Unified communications cost savings go beyond IT and telecom. It’s about streamlining the business.
Posted by actiance in Unified Communications on November 18, 2008
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While the financial crisis is still hogging the front page of the Wall Street Journal, I want to share one of my conversations with the senior management team from a financial services company during a recent visit to New York. It made me realize that companies are beginning to see UC as a method of cost control as opposed to only a way to increase collaboration and productivity, which helps them justify rolling out UC systems now as opposed to later.
Unloading assets is one way that firms on Wall Street are working to reduce cost. The financial services company I was visiting is selling off some of its buildings in Manhattan while encouraging employees to telecommute. Without UC, this would not even be an option. UC makes it possible by giving employees IM, conferencing, video and audio at home. UC allows companies to encourage more telecommuting, which in turn allows them to get rid of office space and reduce cost.
That’s not the only example of long-term cost savings being the driving force behind unified communications. In London, I talked with a senior group of about eight people from a Fortune 500 company about their plans to roll out Microsoft Office Communications Server (OCS). Their goal is to have 10,000 people using voice on OCS by the end of this year.
When I remarked that this was the largest scale deployment of OCS Voice I’d heard of to date, they told me that they conducted a cost analysis and discovered that the entire system will pay for itself in one year. Rolling out a UC platform with conferencing, video integration, etc. means that this company can cut down on the cost of things like video conferencing, external audio conferencing, and external web conferencing.
Often, our customers cite reasons like productivity, collaboration or the new way of working to deploy Unified Communications. This was the second time I’d heard ROI as a reason for rolling out UC technology.
Both of these companies plan to use Unified Communications to cut back on costs. It’s interesting to notice that more and more companies are realizing that UC actually saves them money along with increasing productivity and collaboration, which provides a great way to justify using these systems now.
My prediction? We’ll see more stories about how ROI is driving the adoption of Unified Communications in the next 12 months.
What’s driving UC at your company?
Can the Water Cooler Chat
Posted by actiance in Employee Behavior, Public IM, Social Networking, Trends, Web 2.0, Web Security on November 11, 2008
I read a report from Reuters about British Think Tank, Demos, saying that bosses shouldn’t stop their staff from visiting social networking sites because it could actually benefit their business. Music to my ears I thought. I’m obviously pretty pleased with the conclusions that they came to, not least because it absolutely marries up with the results of FaceTime’s fourth annual survey of Internet Trends (more on this in a moment), but it marries up with how I work.
The Demos report concluded that
“The value of networking within an economic downturn is perhaps more important than ever and I believe it could mean the difference between a business collapsing or capitalizing on the tricky conditions.”
Paraphrasing the report, it means that employees should be allowed to use MySpace, or Facebook, because there is very little difference between social networking and professional networking.
The FaceTime survey also looked at the changing way in which IT professionals and employees use the Internet. This year, 81% of survey respondents said they use social networks at work for personal reasons. But what’s interesting is a nearly equal number – 79% - said they use these sites for business reasons. And 51% are accessing them several times a day.
I’m definitely one of those 51% of the 79%. You’ll find me regularly on LinkedIn and Facebook, both for social and legitimate business reasons. I actually think that my local supermarket owes me some coupons or at least a pat on the back…. I recently posted a tip on Facebook about beating the credit crunch with a special deal they had on some wine, and I know for certain that my buddies bought at least 5 cases. So Tesco, if you’re listening….you know where I live.
However, there’s one point in the report that I don’t agree with.
“Bans on Facebook or YouTube are in any case almost impossible to enforce; firms may as well try to put a time limit on the numbers of minutes allowed each day for gossiping.”
You see this is one of the great things that FaceTime – and our flagship product, the Unified Security Gateway (or USG) does.
Ban the access if you want, USG lets you do that. Or, enabling you to truly realize the value of networking, it gives you granular control over who can do what. Whether its downloading one of the more than 20,000 thousand applications on Facebook, or setting who can use AIM or Yahoo! Messenger or GoogleTalk or myriad other real time chat and communications tools.
So while we can’t stop the gossip around the real water cooler, we can stop them getting to the virtual one!